PillarStone Property Management L.L.C. (“PillarStone,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website located at pillarstonepm.com (the “Site”). By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. INFORMATION WE COLLECT
We may collect the following types of information:

Contact Information: such as your name, email address, and phone number, when you provide it through our contact forms or inquiries.

Usage Data: information about how you use the Site, such as IP address, browser type, pages visited, and time spent on the Site.

Cookies & Tracking Technologies: we may use cookies, pixels, and similar technologies to improve user experience, analyze site performance, and support our marketing efforts.

Comments: when visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address (a “hash”) may be provided to the Gravatar service to determine if you are using it. After approval of your comment, your profile picture (if applicable) is visible to the public in the context of your comment.

Media: if you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the Site can download and extract any location data from images on the Site.

2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:

Respond to inquiries and provide information about our services.

Improve the functionality, security, and performance of the Site.

Conduct marketing and advertising campaigns.

Analyze user behavior and trends.

Comply with legal obligations and enforce our Terms of Service.

3. SHARING OF INFORMATION
We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: with third-party vendors, contractors, or partners who assist us with operations, analytics, marketing, or website functionality.

Legal Requirements: when required to comply with applicable laws, regulations, or legal proceedings.

Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Password Resets: if you request a password reset, your IP address may be included in the reset email.

4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance user experience and support analytics and advertising. Examples include:

If you leave a comment on the Site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set up cookies to save your login information and screen display preferences. Login cookies last two days; screen option cookies last one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes login cookies.

If you edit or publish content, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the ID of the content you just edited. It expires after one day.

You can control cookie preferences through your browser settings, but disabling cookies may limit your use of certain features of the Site.

5. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles or pages on this Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if you had visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking if you have an account and are logged in to that website.

6. DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.Comments and associated metadata may be retained indefinitely to recognize and approve follow-up comments automatically.For users who register on the Site (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except the username, which cannot be changed). Website administrators can also view and edit this information.

7. DATA SECURITY
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. YOUR CHOICES AND RIGHTS
Opt-Out of Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in our messages or by contacting us directly.

Do Not Track: Our Site does not currently respond to “Do Not Track” signals from browsers.

Access, Export, or Deletion: If you have an account on this Site, or have left comments, you may request an exported file of the personal data we hold about you, including any data you have provided. You may also request that we erase any personal data we hold, subject to data we are required to retain for administrative, legal, or security purposes.

9. CHILDREN’S PRIVACY
This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. INTERNATIONAL USERS
This Site is operated in Puerto Rico. If you access the Site from outside Puerto Rico, you acknowledge that your information may be transferred to and processed in jurisdictions with different data protection laws.

11. WHERE YOUR DATA IS SENT
Visitor comments may be checked through an automated spam detection service.

12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Your continued use of the Site after any update constitutes acceptance of the revised Policy.

13. CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
PillarStone Property Management L.L.C.
Address: 1654 C. TULIPÁN STE 100, San Juan PR 00927
Email: info@pillarstonepm.com